For order issues such as damaged, defective, or wrong items :
Please email us at firstname.lastname@example.org or contact us here, we'll do our best to help!
If you are not satisfied with your purchase, you can make a return request within 14 days of the delivery date (the date when the package is delivered by our courier partner), provided that the items fulfil the following terms & conditions.
- Submit a return request at our Online Returns Center – click here to get started.
- Follow the steps from our Online Returns Center to pack and mail in your return items with any courier of your choice.
- Once your return items reach our warehouse, our team will process the return request within 1 to 2 business days. You will receive the return confirmation email after your return items have been processed and authorized.
- The returned items can be refunded back to store credits or your original payment method. Store credits will be emailed to you as a Gift Card within 1 to 2 business days. If you choose payment refund, the refund will be processed to your original payment method within 7 to 10 business days. PayPal and Credit Card refunds can take up to 10 business days to clear back into your account.
- The returned items can be exchanged for a different size or colour. We will reach out to you should the items you requested be unavailable at the time of exchange. In this case, you may choose a refund to store credits or your original payment method.
- All postal fees, customs duties and taxes for returns are to be borne by the customer.
Terms & conditions
Return items must fulfil the following terms & conditions to be processed and authorized.
Any return sent without authorization will be refused and it will be the responsibility of the customer to arrange collection of their item(s).
Please check your return items have met the following terms :
|Source of items||Items must be purchased directly from helloronron.com to qualify for a refund or exchange.|
Item's original condition
Item must be in its new and original condition: unwashed, undamaged. Any item that appears to have been visibly worn, washed, or altered in any way will be refused. Please take care when trying on items, as we cannot accept items that have incurred any makeup stains or that smell of perfume.
|Hangtags||Keep all the tags and labels attached to the item. Do not remove the hangtag from your garment if you wish to make a return.|
Custom duties & taxes
For international orders, you may be able to apply to your local customs authority for a tax refund on any returned products.
Please reach out to your customs authority for more information.
- Shipping costs are non-refundable.
- All promotional purchases or items marked final sale are not eligible for returns and refunds.
- The shipping cost of returning item(s) to hello ronron, is not covered or reimbursed by us. You are responsible for the return shipping costs. Returns sent back to us by your own return carrier must include a tracking number as we are unable to be held liable for the loss of item.
- hello ronron reserves the right to deny a refund if the item(s) does not meet the Return Policy Terms & Conditions above.