Shipping & Delivery

Yes, we offer international shipping to most destinations worldwide.

Please refer to our shipping chart for details. Free shipping is available for orders that meet the minimum order value.

Note: Shipping fees do not include import taxes or customs duties, which may be payable upon delivery.

Processing takes 1 to 2 business days before shipping. Estimated delivery times:

• Malaysia: 1 ~ 3 business days
• Singapore: 1 ~ 2 business days
• Hong Kong: 3 ~ 8 business days
• Taiwan: 3 ~ 10 business days
• Thailand: 2 ~ 3 business days
• China: 3 ~ 7 business days
• International: 3 ~ 7 business days
  

Shipping timeframes may be affected by customs delays, peak seasons, or holidays. If duties or taxes apply to your parcel, payment must be settled before delivery.

Yes! Same-day delivery is available within Klang Valley, West Malaysia via Grab or Lalamove.

• Fee: RM39 per order (not eligible for free shipping promotions).
• Contact us for assistance.

Orders are processed within 1 to 2 business days before shipment. Shipping occurs Monday to Friday.

During holiday or peak periods, processing times may take longer—we appreciate your patience.

Once your order is shipped, you’ll receive an email with a tracking number to monitor its progress.

• Tracking details are typically available 1 to 2 business days after placing an order. (3 to 7 business days for orders shipping to Taiwan)
  
  
• Orders ship Monday to Friday, so tracking details are not provided on weekends or public holidays.
  
  
• Your order status will remain "Order Received" until tracking details are available. It changes to "Shipped" once the package is in transit.

If you haven’t received tracking details or have any questions, please contact us via email at info@helloronron.com or reach out here.

Tracking details are available via your shipment notification email or by logging into your account.

If you experience any tracking issues, please email us at info@helloronron.com or contact us here.

Orders are shipped from Malaysia and Taiwan, using the following couriers:

• International – FedEx, DHL, SF Express, or other courier partners
• Singapore – Teleport
• Malaysia – NinjaVan, PosLaju
• Same-day delivery (Klang Valley, West Malaysia) – Grab or Lalamove

Yes, for international orders, customs duties and taxes may apply. Regulations vary by country, and these charges are determined by your local customs office.

• Orders are shipped are under a Delivery Duty Unpaid (DDU) system.
• Taxes, duties, or handling fees imposed by your local government are the responsibility of the recipient.
• We are not responsible for refunds or replacements of orders delayed in customs clearance.

For further details, we recommend checking with your local customs office.